1. Introduction
HomeTech Wales is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, how long it is retained and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For more detailed information about how HomeTech Wales manages and protects personal information internally, please refer to our HT008 Data Protection and Information Handling Policy.
2. Who We Are
HomeTech Wales provides home improvements, property maintenance, accessibility adaptations, technology support and independent living solutions across North Wales.
Business Owner: David Owen Booth
Email: info@hometech.wales
Telephone: 07909 225315
Website: www.hometech.wales
ICO Registration Number: ZB361376
3. What Information We Collect
Depending on the services you request, we may collect:
- Name
- Postal address
- Telephone number
- Email address
- Details of your enquiry or project
- Property information relevant to the work
- Quotations, invoices and payment records
- Project photographs
- Communications with you
Where technology support is provided, we may also require temporary access to device settings, network information or account credentials necessary to provide the agreed service.
4. Why We Collect Your Information
We use personal information to:
- Respond to enquiries
- Prepare quotations and estimates
- Deliver agreed services
- Arrange appointments
- Issue invoices and receipts
- Maintain project records
- Meet legal, insurance and taxation obligations
- Provide ongoing customer support where requested
We do not sell your personal information.
5. Our Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Consent, where required
Where we rely on consent, you may withdraw it at any time.
6. Sharing Information
We only share personal information where necessary and lawful.
This may include:
- Accountants and professional advisers
- Insurance providers
- Approved subcontractors involved in your project
- Local authorities or safeguarding agencies where legally required
- Law enforcement agencies where required by law
We only share the minimum information necessary.
7. How We Protect Your Information
HomeTech Wales takes appropriate technical and organisational measures to protect personal information.
These include secure devices, password protection, multi factor authentication, encrypted cloud storage where appropriate and restricted access to business records.
8. How Long We Keep Information
Personal information is retained only for as long as necessary.
Typical retention periods include:
- Quotations not accepted: 12 months
- Customer correspondence: 3 years
- Project records and invoices: 7 years
- Job photographs: 7 years
- Ongoing support records: Duration of the support arrangement plus 12 months
Information is securely deleted or destroyed when no longer required.
9. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where appropriate.
- Restrict or object to certain types of processing.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Requests should be sent to info@hometech.wales.
We will normally respond within one calendar month.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Further information is available in our Cookie Policy.
11. Contact
If you have any questions about this Privacy Policy or how HomeTech Wales handles your personal information, please contact:
HomeTech Wales
Email: info@hometech.wales
Telephone: 07909 225315
Website: www.hometech.wales
Document Information
| Item | Details |
| Document | HT003 Privacy Policy |
| Version | 1.0 |
| Effective Date | 5 July 2026 |
| Last Reviewed | 5 July 2026 |
| Next Review | 5 July 2027 |
| Policy Owner | David Owen Booth |
| Approved By | David Owen Booth |
The latest version of this document is published on the HomeTech Wales website. Printed or downloaded copies are considered uncontrolled and users should refer to the website to ensure they are viewing the current version.